Effective Date: January 20, 2025
1. Introduction
Immediate First Aid (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, participants, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email address, and telephone number.
- Demographic Information: Date of birth and gender.
- Course Participation Details: Records of courses attended, certifications obtained, and assessment results.
- Payment Information: Credit card details or other payment information for course fees.
- Website Usage Data: Information collected through cookies and similar technologies when you visit our website.
3. How We Collect Information
We collect personal information through various means, including:
- Direct Interactions: When you register for our courses, contact us via phone or email, or provide information in person.
- Online Interactions: Through our website, including forms you fill out and cookies that collect usage data.
4. Use of Personal Information
We use your personal information for the following purposes:
- Course Registration and Administration: To process your enrollment, maintain records of your participation, and issue certifications.
- Communication: To inform you about course details, updates, and related services.
- Payment Processing: To manage payments for courses and services.
- Marketing: To send you promotional materials about our courses and services, subject to your consent.
- Website Improvement: To analyze website usage and enhance user experience.
5. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your information to:
- Service Providers: Third-party vendors who assist with course delivery, payment processing, or website management, bound by confidentiality agreements.
- Regulatory Bodies: As required to comply with legal obligations or accreditation requirements.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
7. Access and Correction
You have the right to access and correct your personal information held by us. To do so, please contact our Privacy Officer using the contact details provided below.
8. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Immediate First Aid
Box 20141 Stn Mission Hills
Mission BC V2V 7P8
Email: info@immediatefirstaid.ca
This Privacy Policy has been developed in accordance with guidelines provided by the Office of the Privacy Commissioner of Canada.